New patients
It’s been a while? That’s okay. That’s exactly who we’re here for.
The first phone call gets answered by a real person who has time to talk. Paperwork gets sent electronically before you arrive. You walk in, get an office tour, and meet the team — before anything clinical begins.
Before your visit
Two things happen before you walk in.
A real conversation. The patient care coordinator picks up the phone — not an answering service. Tell her why you’re calling. She’ll know the right amount of time to set aside for the first visit, and what to flag for Dr. Berns before you arrive.
Paperwork sent ahead. Intake forms are sent to you electronically before your visit, so when you arrive you’re greeted by a person, not a clipboard. If filling out paperwork at home isn’t practical, we’ll handle it with you at the office — no awkward waiting-room moment.
When you arrive
Office tour first. Then the tour of your mouth.
A tour of the office. Before any clinical work begins, we’ll show you around. You’ll see the operatories, the lab where the same-day crowns are milled, and where to find a quiet spot if you need a minute.
A photographic walkthrough of your mouth. Once you’re settled in, we take photographs of your teeth and walk you through them. You see what we see before any treatment is on the table.
A conversation, then a plan. We’ll talk through what we found, what your options are, and what you’d like to do next. Even the most conservative path moves you forward.
Comfort & anxiety
If it’s been years since your last visit, you won’t get a lecture here. You’ll get a conversation.
What’s available if you want it
- Nitrous oxideLight sedation, off as quickly as it’s on. You drive yourself home.
- Oral anxiolysisA prescription option for deeper anxiety. We’ll talk through it ahead of time.
- Massage padsIn the operatory chair. Surprisingly effective.
- Blankets & pillowsYes. Just ask.
- Pandora musicYou choose the station.
- Fidget spinnersFor hands that need something to do.
Forms
Sent ahead of time. Filled out before you arrive.
Once you schedule your first visit, intake paperwork is sent to you electronically. The forms cover medical history, your dental benefit information, and what prompted you to call — the kind of information Dr. Berns wants in hand before you arrive.
If you have questions about the forms, the easiest thing is to call us at 219-865-4095 or email info@dentistschererville.com. Someone will get back to you the same day.
Ready when you are.
The first call is a conversation. Use the button to request a callback, or call us directly if that’s easier.